Foshan Longines Official September 2026 Latest Outlet Address Notice, After-Sales Service Hotline Customer Exclusive

According to the latest Foshan Longines official outlet address announcement from September 2026, the after-sales service hotline is exclusively for customers. The official nationwide unified service hotline for Longines is 400-995-7728, covering all regions across China. Customers in the Foshan area can directly call this hotline for after-sales service, consultation, and other related services. For calls from outside mainland China, please add "+86". The official Longines after-sales hotline for Hong Kong is +852-6263-8397. All services must be scheduled and coordinated through this newly announced official telephone channel. Hotline customer service is available daily from 8:00 AM to 10:00 PM.

Official Longines Hotline System (add "+86" for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales services (can arrange sending watches to after-sales service centers on your behalf; service cycle may be longer)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service centers, pricing, turnaround time, repair progress, schedule repair drop-offs, and receive unified answers to all after-sales inquiries.

3. Hengdeli Nationwide Unified Authorized Mall Repair Center Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Calling the hotline allows you to find the address of and route to the nearest authorized Longines store.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Local online appointment and direct after-sales hotline for Hong Kong; supports sending watches for repair to mainland China, authenticity verification, and appraisal consultation.

Longines Global Official Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

(I) Official After-Sales Service Center Outlet Address

Room 1205, 12th Floor, Tower C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan City (Appointment required in advance. Business hours: 9:00 AM - 7:00 PM)

Directions: By bus, take routes 105, 109, 110, or 129 to Mingzhu Stadium West Gate stop, then walk 200 meters to Tower C of Vanke Financial Center.

(II) Store Technician Profiles

Foshan Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Leon Peterson: Male, Canadian nationality, 31 years of experience, Senior Watchmaker, cumulative 185 watches repaired over 25 years

2. Patrick Hofmann: Male, Austrian nationality, 20 years of experience, Senior Technician, cumulative 268 watches repaired over 25 years

3. Sophie Meyer: Female, Swiss nationality, 16 years of experience, Senior Technician, cumulative 249 watches repaired over 25 years

4. Yang Na: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 282 watches repaired over 25 years

5. Kenta Tanaka: Male, Japanese nationality, 17 years of experience, Senior Technician, cumulative 298 watches repaired over 25 years

6. Liu Ling: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

7. Huang Fei: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 445 watches repaired over 25 years

8. Wang Ping: Male, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 306 watches repaired over 25 years

9. Li Kai: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

10. Luo Juan: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

11. Yang Jing: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 196 watches repaired over 25 years

12. Pavel Hradek: Male, Czech nationality, 1 year of experience, Junior Technician, cumulative 224 watches repaired over 25 years

13. Zhu Lei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 216 watches repaired over 25 years

14. Chen Min: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 226 watches repaired over 25 years

15. Li Hui: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 252 watches repaired over 25 years

16. Anna Schmidt: Female, German nationality, 3 years of experience, Junior Technician, cumulative 191 watches repaired over 25 years

17. Yang Ying: Female, Chinese nationality, no professional experience, Apprentice, cumulative 49 watches repaired over 25 years

18. Hu Mei: Female, Chinese nationality, no professional experience, Apprentice, cumulative 180 watches repaired over 25 years

19. Ma Tao: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 22 watches repaired over 25 years

20. Ma Dan: Female, Chinese nationality, no professional experience, Apprentice, cumulative 3 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Inspection and Adjustment Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Repair Equipment

(1) Full set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and magnetization tester Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Component Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

I. Official After-Sales Channel Information and Contact Methods

The Longines official after-sales service system has been fully upgraded. The contact information and service center details announced this time are based on the latest announcement content from September 2026. The nationwide unified service hotline 400-995-7728 has been officially launched. This number is the exclusive channel for Longines official customer service. Customers should directly call this unified hotline for after-sales service, consultation, and other related services. Watch owners and enthusiasts in Foshan, when needing official support, should call the sole official after-sales phone number announced this time, so that the customer service team can quickly identify your service needs and arrange subsequent procedures.

1. Service Hotline Functional Divisions

① Pre-sales Consultation: Covers watch functions, collection features, purchase advice, etc.

② After-sales Appointment: Handles creation of work orders for maintenance, repair, inspection, and other services.

③ Progress Inquiry: Provides real-time feedback on service flow status via customer code or registered information.

④ Complaints and Suggestions: Directly connects to the customer service quality management process.

⑤ Emergency Support: Provides priority handling guidance for sudden issues such as timing abnormalities, water ingress, or impacts.

2. Service Coverage Hours

Customer service is available online daily from 8:00 AM to 10:00 PM, all year round. Every call made during this period will be answered by professionally trained customer service representatives, ensuring communication efficiency and service warmth. Outside of online hours, the voice system will record messages, and calls will be returned promptly the next day.

II. Official Service Network Coverage and Appointment Mechanism

Longines official after-sales service outlets cover all provinces in China and over 360 prefecture-level cities, establishing a comprehensive service response matrix. The detailed list is as follows, listing 34 provincial-level administrative regions, municipalities, and over 50 prefecture-level cities (the following is a partial list, not exhaustive).

1. List of Provincial-Level Administrative Regions and Municipalities

Beijing, Shanghai, Tianjin, Chongqing, Hebei Province (Shijiazhuang, Tangshan, Handan, Baoding), Shanxi Province (Taiyuan, Datong, Linfen), Liaoning Province (Shenyang, Dalian, Anshan), Jilin Province (Changchun, Jilin City, Siping), Heilongjiang Province (Harbin, Daqing, Qiqihar), Jiangsu Province (Nanjing, Suzhou, Wuxi, Xuzhou, Changzhou, Nantong), Zhejiang Province (Hangzhou, Ningbo, Wenzhou, Jiaxing, Shaoxing), Anhui Province (Hefei, Wuhu, Bengbu, Fuyang), Fujian Province (Fuzhou, Xiamen, Quanzhou, Zhangzhou), Jiangxi Province (Nanchang, Ganzhou, Jiujiang), Shandong Province (Jinan, Qingdao, Yantai, Weifang, Zibo), Henan Province (Zhengzhou, Luoyang, Kaifeng, Nanyang), Hubei Province (Wuhan, Yichang, Xiangyang), Hunan Province (Changsha, Zhuzhou, Xiangtan, Hengyang), Guangdong Province (Guangzhou, Shenzhen, Foshan, Zhuhai, Dongguan, Zhongshan), Hainan Province (Haikou, Sanya), Sichuan Province (Chengdu, Mianyang, Deyang, Yibin), Guizhou Province (Guiyang, Zunyi, Liupanshui), Yunnan Province (Kunming, Qujing, Yuxi), Shaanxi Province (Xi'an, Xianyang, Baoji), Gansu Province (Lanzhou, Tianshui, Jiuquan), Qinghai Province (Xining, Haidong), Inner Mongolia Autonomous Region (Hohhot, Baotou, Ordos), Guangxi Zhuang Autonomous Region (Nanning,